Customer Testimonials

Jordy & Fred did great by me. Jose also did a phenomenal job getting me a great price beating all the dealerships within a 100 mile radius for a 2026 Nissan Leaf PLAT+. Best car I've ever driven. Cheers guys!

Service is quick and professional

Luiz and Parth were great to work with on a deal, very happy with the whole experience.

(Translated by Google) Very good experience, friendly and quick decision in the approval, a 10 out of 10 (Original) muy buna experiencia amabilidad y rapido desicion enmla aprobacion un 10- de 10

If you want to feel rushed and feel like you’re being overcharged and disregarded, this is the location for you! They’ll never earn my business again.

They couldn't even provide out the door price, which is the most basic info. Then the SM emails me Tj Chand, with his scripted lies and then no response. I did call him out and still he didn't reapond... this says a lot about the culture of this dealership. So just Imagine post sale experience here. I would not touch this dealership with a 10ft pole.

Salesman was fine. Finance guy was a jerk. Prathar or something was his name. Definitely would insist on using a different finance guy if I ever found myself buying here again. Bought a 2020 Toyota Camry.

Staff in the service department is always so helpful.

Awesome, great team.

Lots of choices.

Rest assured, you’ll love your visit to City Limits Nissan. Ramon, Benita, and the entire staff went above and beyond to make your vehicle shopping experience fabulous and timeless. You’re on your way to looking fab! Thank you.

I had an amazing experience at City Limits Nissan thanks to Queen! She was incredibly professional, friendly, and helpful throughout the entire process. She took the time to answer all my questions, made sure I felt comfortable, and went above and beyond to make everything as smooth and stress-free as possible. Her patience, honesty, and genuine dedication to customer satisfaction really stood out. If you’re visiting City Limits Nissan, I highly recommend asking for Queen. She truly made the experience exceptional.

Anthony C. approached us when we arrived We didn’t feel pressured or rushed at all. we walked out today with a brand new 2026 Nissan Rogue Platinum. Such a great deal, and the process was done quickly. Thank you!

Huge thank you to Brayden Fairchild at City Limits Nissan for helping me find my new truck! Brayden is a good friend of mine, and I’m grateful for the help and care he put into finding me a truck I’m excited about. It means a lot to have someone you trust helping with a big purchase. If you’re looking for a vehicle, go see Brayden! Thanks again, brother! LFG

Very good experience. Anthony made the buying process easy. Would highly recommend him and City Limits Nissan.

William was able to get the car I wanted down to the price that would work best for me and keep me updated on my vehicle needs. Need a salesman that would help with anything you need or great communication and updates ask for William. Highly recommend this dealership,the directions may take you to the newer lot but your salesman can help without any questions.

I purchased a certified pre-owned vehicle from The Big Lot at City Limits Nissan in late September, paying for the vehicle in full. Unfortunately, the experience since the purchase has been extremely disappointing. Within weeks, the vehicle required attention for issues that I would have expected to be identified or addressed during the certified inspection process. The car has now spent nearly half of October in the service department. To be clear, my dissatisfaction is not with the service team or their efforts to address the vehicle issues. My greatest frustration has been the lack of professionalism, communication, and follow-through ... Read More

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Google - Oct 31, 2026

I purchased a certified pre-owned vehicle from The Big Lot at City Limits Nissan in late September, paying for the vehicle in full. Unfortunately, the experience since the purchase has been extremely disappointing. Within weeks, the vehicle required attention for issues that I would have expected to be identified or addressed during the certified inspection process. The car has now spent nearly half of October in the service department. To be clear, my dissatisfaction is not with the service team or their efforts to address the vehicle issues. My greatest frustration has been the lack of professionalism, communication, and follow-through from the sales and finance teams. More than a month after purchasing the vehicle, I have had to repeatedly request basic sales documentation and information that should have been provided at the time of purchase. Perhaps most disappointing, the dealership actually requested my feedback. I responded with a detailed email outlining my concerns and specifically requested that a manager contact me. I received no response. The overall experience has left me with the impression that customer service and responsiveness are not priorities once the sale is completed. It is difficult to understand how a dealership expects to earn repeat business or referrals when customers must repeatedly pursue basic information and assistance after spending thousands of dollars. Based on my experience, I would not purchase another vehicle from this dealership and would not recommend The Big Lot at City Limits Nissan to others. **UPDATE — November 3, 2026**: I appreciate the dealership responding and hope we can resolve the remaining concerns. I did receive my purchase documents on October 31 after following up directly, but my subsequent emails regarding the title and registration have gone unanswered. More importantly, Texas DMV confirmed on November 2 that no title application was on record for my vehicle, which I purchased outright on September 30. I have since filed a dealer complaint after discussing this with my customer service rep at DMV. I understand that occasional issues can arise, and I sincerely hope my experience is not typical. At this point, I would simply appreciate getting my car back in the full condition expected and confirmation that the title is being properly processed. Hopefully this feedback can also help improve communication and follow-through for future customers.

You guys did an awesome job for me. Thank you so much! Appreciate you all

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Awesome team (Daniel and Duane). Thank you so much and Jose

Very geat service, d9n5 be shy to ask for Duane if you want highly efficient service!

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Drove off the lot in a new Nissan Pathfinder! Due 5o my scheduling conflicts, Anthony was patient enough to handle most of the hard work back and forth through text. Many thanks for your service!

15 min phone hold and no answer

Thanks Daniel and techs, I've been coming here for years for all my service needs since purchasing my 2017 Nissan Altima back in 2017, it currently has 168,000 miles and still runs awesome. Daniel is a standout service advisor with exemplary customer service, always keeps me informed of any recommendations and progress of repairs, and the techs providing the video inspections is so helpful in making repair decisions.

Great people, great deal!

My husband & I received great customer service! Queen & Duane were so nice & helpful!

Overcharged me, was not very accommodating or friendly, very deceptive, refused to remove maintenance package!

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Today I had an appointment at 10 am i had made a week ago and told Emmanuel that I needed a car when I would drop my truck well like last time they already started with the bs telling me they can't! Smfh why would you make an appointment for them to keep your car for a whole week? So tired of dealing with this lying people just trying to get money out of our pockets! Smfh! The dealership and the warranty are a joke!

Horrible customer service last time I left my truck for repair they took a whole week and they said they couldn't give me a car to use cause my labor was only 2 hrs so why did they had my truck for a week? Smh! Just horrible service !

(Translated by Google) My experience at The Big Lot at City Limits Nissan was incredibly rewarding. I especially want to highlight the excellent service I received from the Finance department, particularly from consultant Benita González, who provided exceptional service with kindness, professionalism, and meticulous attention at all times. ⭐️⭐️⭐️⭐️⭐️ (Original) Mi experiencia en The Big Lot at City Limits Nissan fue súper gratificante. Quiero destacar especialmente la excelente atención que recibí por parte del departamento Financiamiento con la consultora Benita González, quien me brindó un servicio excepcional, con amabilidad, profesionalismo y una atención esmerada en todo ... Read More

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Google - Oct 24, 2026

(Translated by Google) My experience at The Big Lot at City Limits Nissan was incredibly rewarding. I especially want to highlight the excellent service I received from the Finance department, particularly from consultant Benita González, who provided exceptional service with kindness, professionalism, and meticulous attention at all times. ⭐️⭐️⭐️⭐️⭐️ (Original) Mi experiencia en The Big Lot at City Limits Nissan fue súper gratificante. Quiero destacar especialmente la excelente atención que recibí por parte del departamento Financiamiento con la consultora Benita González, quien me brindó un servicio excepcional, con amabilidad, profesionalismo y una atención esmerada en todo momento. ⭐️⭐️⭐️⭐️⭐️

My sales consultant Ramon Rozo Bracho was extraordinary! He explained everything with so much patience. Answered all my questions. And he was absolutely kind the whole time. Would buy with him again anytime. The finance consultant, Benita Gonzalez was very knowledgeable. She was extremely kind and had a lot of patience explaining all the process.

Jacob Moreno was very helpful!

First & foremost high importantly I want acknowledged my great thanks to: Ron, Benita, Parth, & mostly Valentin, also Chuy for making my unique circumstances a outstanding result. Kind Regards, Yonas Abraha

Amazing service i was attended by jesse, I have nothing but gratitude for him and Duane. Others dealers turned me down but they made the impossible possible supper quick and easy they got me at the payments i wanted and into a brand new car. If you’re looking to get a car 100% would recommend jesse, Amazing guy and supper friendly.

Extremely Disrespectful and Unprofessional Experience I had an extremely disappointing and humiliating experience at City Limits Nissan in Austin, Texas. I visited the dealership with my two sons, ages 5 and 18, to negotiate the monthly payment on a vehicle. The original salesperson assisting us was very kind and professional. Unfortunately, everything changed when Ruben Cortez, the Sales Manager, became involved. Ruben repeatedly pressured me to accept a financial agreement I was not comfortable with. When I refused, he began making disrespectful and mocking comments, telling me that I should buy something cheaper because I couldn’t afford the vehicle. Instead of ... Read More

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Google - Oct 24, 2026

Extremely Disrespectful and Unprofessional Experience I had an extremely disappointing and humiliating experience at City Limits Nissan in Austin, Texas. I visited the dealership with my two sons, ages 5 and 18, to negotiate the monthly payment on a vehicle. The original salesperson assisting us was very kind and professional. Unfortunately, everything changed when Ruben Cortez, the Sales Manager, became involved. Ruben repeatedly pressured me to accept a financial agreement I was not comfortable with. When I refused, he began making disrespectful and mocking comments, telling me that I should buy something cheaper because I couldn’t afford the vehicle. Instead of treating me with respect, he made me feel judged, belittled, and humiliated simply because I wanted to negotiate a monthly payment that worked for my budget. He also accused me of having a bad attitude and made me feel as though he wanted me to leave the dealership. His behavior was so uncomfortable that both of my sons became frightened. Even the original salesperson appeared shocked by the situation. When I asked to speak with a manager, Ruben claimed that he was both the manager and general manager, despite never properly introducing himself. I am specifically asking James Morgan, the General Manager of City Limits Nissan, to personally review this incident and address the behavior of his Sales Manager, Ruben Cortez. No customer deserves to be mocked, pressured, or humiliated because of their financial situation. Refusing a deal does not mean a customer deserves disrespect. I came to this dealership genuinely interested in purchasing a vehicle, but I left feeling embarrassed, disrespected, and extremely disappointed, especially because my children had to witness this treatment. I hope James Morgan takes this complaint seriously, investigates what happened, and ensures that other customers do not experience the same treatment. Based on my personal experience, I would not recommend City Limits Nissan.

Very disappointed. I had to pay $810 for an oil change the plastic pan was broken there and argued someone else broke it but them. No picture added before of a broken part. We drove it on the highway for 3 hours and it was not licking oil,

The man had the best experience man if you want to come talk to somebody come talk to Stephen Richards and everybody there man do cool go holler at a man 10 Stars if they had them they had 10 Stars 10 Stars

I am writing to express my extreme frustration and disappointment with the repeated issues we have experienced with your service department. At this point, this is no longer just an inconvenience. It is a recurring problem that raises serious concerns about how your customers and their vehicles are being treated while in your care. Every time we pick up our vehicle, there seems to be something new wrong that was not an issue before bringing it in. Instead of taking accountability and making a genuine effort to resolve these concerns, we are met with excuses, dismissive responses, and an offer ... Read More

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Google - Oct 20, 2026

I am writing to express my extreme frustration and disappointment with the repeated issues we have experienced with your service department. At this point, this is no longer just an inconvenience. It is a recurring problem that raises serious concerns about how your customers and their vehicles are being treated while in your care. Every time we pick up our vehicle, there seems to be something new wrong that was not an issue before bringing it in. Instead of taking accountability and making a genuine effort to resolve these concerns, we are met with excuses, dismissive responses, and an offer to pay another diagnostic fee so you can determine whether the issue was your fault. If it turns out to be your responsibility, then you will fix it. Why should the customer have to pay out of pocket just to investigate a problem that appeared while the vehicle was in your care? Your response that your staff “didn’t mess with the inside of the car” is not an acceptable resolution. We are not present to monitor what your employees do or do not touch while our vehicle is being serviced. We trust that when we hand over our vehicle to your company, it will be treated with care and returned to us in the same condition it was received, aside from the agreed-upon repairs. That trust should not be met with defensiveness, finger-pointing, and additional charges. We work hard for our money, and we should not have to repeatedly spend it correcting new problems, paying additional diagnostic fees, or fighting to get straightforward answers from a company that should stand behind its service. Customers should not have to feel like they are being taken advantage of simply because they trusted a dealership with their vehicle. At this point, I would strongly advise anyone considering your service department to think twice before spending their hard-earned money here. There are other businesses that value their customers, take their concerns seriously, and understand that accountability is part of providing a service. Save yourself the frustration, the unnecessary back-and-forth, and the possibility of paying yet another diagnostic fee just to have your concerns dismissed. We did not bring our vehicle to you expecting perfection, but we did expect professionalism, honesty, and accountability. Unfortunately, our repeated experiences have fallen far short of those expectations. Your customers should not have to fight this hard to receive the level of service and respect they deserve.

Chuy is a awesome man helped me get a nice vehicle His manager should be proud of his team God Bless yall

Outstanding service, I have purchased 6 cars in the last 10 years. This was by far the best purchased experience I've had. All that i encountered were truly professional and responsive. I'd purchase from them again with no hesitation.

I had the pleasure to work with Alexvid, she was such a help !!! Loved how welcoming and sweet she was !!!!! Recommend going to her !!!!

(Translated by Google) Alexvid Mojica helped us with the purchase of our car, with great kindness and very good, professional service! (Original) Alexvid Mojica nos ayudó con la compra de nuestro coche, con una gran amabilidad y un muy buen servicio muy profesional!

Easy no pressure sale. Got a Pathfinder for a good price and a very reasonable trade in offer.

Great service, everyone was nice and friendly and explained the paperwork and processes well. Love my new Car!

Nice and pleasant area. Long waits w/o appointment.

Luiz Casillas was very knowledgeable of the pre-owned vehicle I was test driving. He made the experience seamless.

Friendly Staff, great communication, made it easy to ask questions, no added fees , great experience, I will definitely buy another car in the future from City Limits Nissan.

I accompanied my young adult child to buy their first car here. We lucked out and ended up working with Queen. She was so kind and patient and just a really cool gal. We came in pre-approved with a pretty good APR, but Queen found a lower one. Duane in finance was super nice, too. Overall, a great experience, especially for a nervous first-time buyer.

Stephanie Duran was friendly and provided options that met my immediate need. I was able to get into a new vehicle with decent monthly payments.

Maynor and Daniel Sanchez have by far been the best service men there. I’ve been going since 2020 when I moved here and have never had any disappointments at all. Thank you guys!

I was never offered to have a cut. And you guys DID have the physical key because my father and I SAW you guys have it and unlock the car when the battery was dead, otherwise how else could you unlock it with a dead battery??? To say there was none is completely untrue. Even with several attempts from us to reach out there was no effort from your team to get back to us.

I had a terrible experience with the service department at this location. They way over quoted me on work and parts. When I declined the service and tried to pay for the diagnostic, they tried to charge me an extra $50 on a service I was already quoted for with no reason, which was then reduced when I brought it up with no explanation. They also cleared out the computer when I did not want them doing anything further after realizing they tried to take advantage of me (in my opinion) for a service I paid for. I emailed James Morgan ... Read More

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Google - Oct 8, 2026

I had a terrible experience with the service department at this location. They way over quoted me on work and parts. When I declined the service and tried to pay for the diagnostic, they tried to charge me an extra $50 on a service I was already quoted for with no reason, which was then reduced when I brought it up with no explanation. They also cleared out the computer when I did not want them doing anything further after realizing they tried to take advantage of me (in my opinion) for a service I paid for. I emailed James Morgan on October 2nd and have yet to receive any response or acknowledgment. Would absolutely never recommend. I’m leaving a review in hopes that will get my email answered as it looks like they will respond here.

I left a poor review due to the unsatisfactory service provided during the quoting and proposal process for a used car. They sent a proposal based on our discussion, and I believed we had reached an agreement. However, when I arrived at the dealership, a different manager (not the one I had spoken with) altered the proposal and refused to honor our agreement. He became defensive and angry, claiming that the increase in the proposal was due to poor communication between the two managers and that the car wasn’t even ready. Despite this, they had it posted and offering ... Read More

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Google - Oct 8, 2026

I left a poor review due to the unsatisfactory service provided during the quoting and proposal process for a used car. They sent a proposal based on our discussion, and I believed we had reached an agreement. However, when I arrived at the dealership, a different manager (not the one I had spoken with) altered the proposal and refused to honor our agreement. He became defensive and angry, claiming that the increase in the proposal was due to poor communication between the two managers and that the car wasn’t even ready. Despite this, they had it posted and offering the car, which only reinforced my negative impression of the formality and seriousness of the people managing that dealership. On the positive side, the finance manager was very professional.

I went to get an oil change for a brand new car. They tried to make me pay $800 to replace my oil pan and plug. I bought the parts for $205 and went to get a second opinion.. they said my oil pan was perfectly fine and doesn’t need to be replaced. I went back to return the $205 brand new pan and plug, and the guy at the customer service parts was unprofessional, they didn’t take it back since it was past 30 days ( which I understand they follow a protocol) I asked what I should do and he shrugged ... Read More

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Google - Sep 29, 2026

I went to get an oil change for a brand new car. They tried to make me pay $800 to replace my oil pan and plug. I bought the parts for $205 and went to get a second opinion.. they said my oil pan was perfectly fine and doesn’t need to be replaced. I went back to return the $205 brand new pan and plug, and the guy at the customer service parts was unprofessional, they didn’t take it back since it was past 30 days ( which I understand they follow a protocol) I asked what I should do and he shrugged and scoffed .Won’t be coming back here.

Please repair or retire your American flag. It is disrespectful and disgraceful to allow our symbol to rot and tatter in the wind. Repair it or retire it and get a new one. Dishonoring the flag is spitting in the faces of those who sacrificed for this country

I was disappointed in this dealership because there was a vehicle that I wanted to buy, but I couldn’t buy it because the vehicle had things that was not fixed on it. When I got to the dealership, it was on the parking lot. How could any dealership sell a car that things that need to be fixed. Like the trunk hinge was off and it was very hard to close it. The driver door was making noise. Also, the oil was dirty. Also, there was No gas in the vehicle so I couldn’t really test drive the ... Read More

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Google - Sep 25, 2026

I was disappointed in this dealership because there was a vehicle that I wanted to buy, but I couldn’t buy it because the vehicle had things that was not fixed on it. When I got to the dealership, it was on the parking lot. How could any dealership sell a car that things that need to be fixed. Like the trunk hinge was off and it was very hard to close it. The driver door was making noise. Also, the oil was dirty. Also, there was No gas in the vehicle so I couldn’t really test drive the vehicle. So I decided to go with another vehicle with another dealership. Luckily, I know about cars.

My wife bought a Nissan Frontier 2022 model and got screwed by City Limits Nissan! The truck has a problem starting as in it won’t and it stops running while you are driving it. Nissan has had the truck in their shop for as long as two months and could not fix the issue saying basically there is nothing wrong with it even though they experienced the issue themselves! I see why they have a bad reputation they screw over their customers!

These people truly don’t care- it’s a few minutes past 7am (their open hours) and they are still closed with a line of people out front trying to drop off their cars and get to work. I have to come here with a new car I bought from here that cannot pass the required emissions inspection to renew a registration in the state. It’s the first inspection I’ve had on the car. They did work on it in Feb and disconnected the battery and have given various unhelpful tips to register a drive cycle. All in ... Read More

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Google - Sep 14, 2026

These people truly don’t care- it’s a few minutes past 7am (their open hours) and they are still closed with a line of people out front trying to drop off their cars and get to work. I have to come here with a new car I bought from here that cannot pass the required emissions inspection to renew a registration in the state. It’s the first inspection I’ve had on the car. They did work on it in Feb and disconnected the battery and have given various unhelpful tips to register a drive cycle. All in all, I’ve driven 1100 miles, failed inspection 3 times. No check engine light is on. They need my car for three days and refused to provide a loaner unless something is determined to be wrong and covered by the warranty. Get ready to spend your free time chasing them down if you buy a car from them. The sales process I had was pleasant but I’ve never had a new car with this many problems.

You better hope you don’t need your car issues addressed by then. They try to make you pay for things covered under warranty and refuse to help. Worst customer service I’ve ever had

Bought a car here in 2024 brand new. Compressor had to be replaced in February this year and during the process they disconnected the battery. Now the car cannot pass the state inspection because the monitors register not ready, and they just keep providing various instructions to successfully get the car to record data to pass the inspection. I’ve failed 3 inspections, driven 1100 miles since the first failed one, and the car has 16k miles total. It’s fairly new and the only solution they have is to drop off the car for 3 days so they can look at it (no ... Read More

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Google - Sep 11, 2026

Bought a car here in 2024 brand new. Compressor had to be replaced in February this year and during the process they disconnected the battery. Now the car cannot pass the state inspection because the monitors register not ready, and they just keep providing various instructions to successfully get the car to record data to pass the inspection. I’ve failed 3 inspections, driven 1100 miles since the first failed one, and the car has 16k miles total. It’s fairly new and the only solution they have is to drop off the car for 3 days so they can look at it (no guarantee they’ll fix it). Really poor experience and this is the first inspection I’ve had to do with the car. They are super unhelpful. Edit: they do not offer any compensation for the “troubleshooting” associated with this so I’m required to figure out my own transportation while the car is there for days. Might need to be repaired so no actual timeline either. Consider this if when purchasing from them if you value your time. I’ve spent a lot of mine trying to get this car to register data to pass an inspection. They’ve also refused to accommodate weekends, so if you work, be prepared to have to take time off to work around their hours.

I went for an emission test and I had to keep asking them for updates, had to end up leaving after 3 hours of them telling me it would be done soon because their machine wasn’t working

The only one I respect is Valentin Villanueva in sales Dept... who treated me professionally. Buyers, be extremely careful and keep every document. I purchased two vehicles in June 2026, tendered the down payment in good faith, and obtained financing. Now, months later in August, the dealership is challenging the transaction and calling it fraudulent. I strongly dispute that characterization and believe the subsequent actions against me are retaliatory and deserve investigation. My experience with Ronald Ragsdale the Sales Manager and James Morgan has been deeply troubling. I have preserved records of what occurred.

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Made an appointment with Stephanie Duran for a trade came in did the whole finance application everything was sent came back we needed a down deposit we went ahead and processed with a down deposit now they didn’t want to take the trade just the deposit they wanted us to get a whole other car payment very bad experience I would never go to Nissan again!!!.

Stephanie Duran has to be one of the worst salespeople I’ve dealt with by far. This was my fourth vehicle purchase, and unfortunately, she made the entire experience unnecessarily difficult. She seemed unsure of what to say, provided little clear information, and ultimately gave us the runaround for nearly four hours. After having previous positive experiences purchasing vehicles, this was extremely disappointing and far from the level of customer service I expected.

If i could give this place a zero star I would, they sold me a CPO car, that never went through the multi point inspection. They fabricated the report stating that it passed their CPO inspection, which had no record of being done in the services history. These people are liars and will talk down to you to get a sale. Ronald Ragsdale their sales manager is not to be trusted. Do not, I repeat, do not buy a used car from them.

If i could give this place a zero star I would, they sold me a CPO car, that never went through the multi point inspection. They fabricated the report stating that it passed their CPO inspection, which had no record of being done in the services history. These people are liars and will talk down to you to get a sale. Ronald Ragsdale their sales manager is not to be trusted. Do not, I repeat, do not buy a used car from them. Terrible people awful car.

⭐️⭐️ UPDATE — 2 WEEKS LATER After my original review, the dealership publicly responded that they were “reviewing this information” and would “touch base with me shortly.” That was two weeks ago. No one has contacted me. At this point, the response comes across as more about appearing responsive to a negative review than actually addressing the customer’s concerns. They had an opportunity to make this right and chose not to follow through. That speaks for itself. A public response is easy. Keeping your word to the customer is what matters. After this experience, I have no reason to return and will ... Read More

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Google - Aug 14, 2026

⭐️⭐️ UPDATE — 2 WEEKS LATER After my original review, the dealership publicly responded that they were “reviewing this information” and would “touch base with me shortly.” That was two weeks ago. No one has contacted me. At this point, the response comes across as more about appearing responsive to a negative review than actually addressing the customer’s concerns. They had an opportunity to make this right and chose not to follow through. That speaks for itself. A public response is easy. Keeping your word to the customer is what matters. After this experience, I have no reason to return and will be taking my business elsewhere. Very disappointing service experience. I brought my vehicle in for an oil change, tire rotation, and to have an intermittent “Key Not Detected” issue diagnosed. I explained the issue in detail, including the fact that I had already replaced the key fob battery. I was told they would need the vehicle for a few days to diagnose it. I dropped it off Monday and had to call Friday because I had received ZERO updates. I was then told that nothing had been done and that they couldn’t duplicate the problem. I asked if the oil change and tire rotation had been completed, and they hadn’t been done either. I told them I needed my vehicle and asked them to please get everything taken care of. I was assured it would be done and that someone would follow up with me. Again, nobody contacted me. I had to call myself to find out what was happening. When I finally picked up the vehicle, I was hit with a bill for approximately $400. I was never told that I would be charged for the diagnostic work, and I specifically asked to be informed of the cost before any repair work was performed so I could approve or decline it. No one contacted me for authorization. The receipt was also extremely vague, showing “labor” and a charge without clearly explaining what work was actually performed beyond the oil change and tire rotation. The worst part? The very next morning, my vehicle had the exact same “Key Not Detected” problem. So I paid approximately $400, received almost no communication, and the issue I originally brought the vehicle in for was still not resolved. I’ve brought my vehicle to this dealership multiple times, and unfortunately, every visit seems to come with another issue. I’m not someone who normally leaves negative reviews, but this experience was unacceptable. I expect communication, transparency about charges, and the opportunity to approve work before being billed for it. Unfortunately, I’ll be taking my business elsewhere.

I’m extremely disappointed with my experience here. I brought my car in for service and was told that my outer tie rods were essentially completely worn out and needed to be replaced. Between the repairs they recommended, I was looking at spending well over $1,000. Thankfully, I decided to get a second opinion before agreeing to the work. I took my car to Austin’s Finest Alignments & Brakes, where they specialize in this type of work. The mechanic there was immediately skeptical that my tie rods would need replacing based on my car and mileage. He inspected the car ... Read More

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Google - Aug 13, 2026

I’m extremely disappointed with my experience here. I brought my car in for service and was told that my outer tie rods were essentially completely worn out and needed to be replaced. Between the repairs they recommended, I was looking at spending well over $1,000. Thankfully, I decided to get a second opinion before agreeing to the work. I took my car to Austin’s Finest Alignments & Brakes, where they specialize in this type of work. The mechanic there was immediately skeptical that my tie rods would need replacing based on my car and mileage. He inspected the car and found that my tie rods were completely fine and did not need to be replaced at all. He actually found nothing wrong with the car. That honestly makes me feel like I dodged a huge bill for repairs I didn’t need. Whether this was an overly aggressive recommendation or a bad diagnosis, I find it incredibly concerning that I could have spent over $1,000 based on what I was told at Nissan. I understand dealerships recommending maintenance and repairs, but there’s a big difference between suggesting preventative maintenance and telling someone a steering component is essentially shot when another shop inspects it and says it’s completely fine. I definitely recommend getting a second opinion before agreeing to expensive repairs here. After this experience, I unfortunately don’t feel like I can trust their service recommendations. Edit: I completely forgot to mention above that one time I took my car here to get serviced and they totally lost my car keys and I had to wait an extra hour while they programmed the new one. They said I would get accommodations, but the manager was trying to dodge me when I tried to get in contact with him. I never got any accommodations and I should’ve definitely paid more attention to that mega red flag before coming back again.

Once received repairs that took all day and they installed a faulty seal so I was back the very next week. Currently, they use an awful AI bot to answer their phone and schedule appointments. I never heard back about scheduling an appointment so I am taking my vehicle somewhere else. After years of issues with Nissan Service (both here at this location and at Nissan New Braunfels) I will not be purchasing another Nissan again. They cannot be trusted to reliably service the vehicles they send you home in.

Very bad had us waiting 2 months for them to order the wrong part

High pressure sales business, that when told they do not have what you are looking for, will hound you all the way to your car —trying to sell you what you do not want. Took us 30 minutes to leave, after we told them they did NOT have what we wanted.

He was great not rude or nonverbally negative. He was helpful and followed us through something we were really wanting to achieve. He was polite and awesome. We would recommend him to our friends and family.

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Daniel Sanchez is an awesome service advisor very knowledgeable and clearly explains any services or repairs needed. The dealership offers great specials and you can earn Nissan points that can be applied towards future services.

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Worst post purchase experience I've ever had from a dealership, even after spending 65k. Never again and not recommended.

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Clean , friendly associates, keeping my car clean and updating future service that my car needs 👍👍

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I've enjoyed coming into City Limits, I've been in twice now and every time I've felt like I've been well informed on what my car needed. Staff is very friendly as well, personable. And y'all's Uber service was a life saver my last time in. I will continue to use City Limits for all my Nissan's needs

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The dealership employee are professional, friendly and pleasant and the facility is very clean and accommodating. They provided coffee, water, drinks, popcorn and snacks which was a plus for me. Restrooms were very clean. My Saturday morning was well spent and I left the facility 3 hours after my arrival with my new 2026 Nissan Kicks.

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Excellent service from my service advisor Daniel. Was attentive to all my needs and addressed pending issues on the car for preventive maintenance.

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Didn’t meet my customer service expectations or asks. Had to have multiple conversations with my sales guy regarding the shape and cleanliness of the vehicle I purchased and paid cash for.

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Fast, easy, convenient, great coffee and communication! Would highly recommend to friends and family always

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I came in at 7 AM with no appointment, He took care of me within minutes. His service was fast & efficient! What i liked most about my experience was how great he communicated & broke everything down for me.

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Excellent service department. Was very useful at diagnosing the problem with my Murano and correcting it.

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City Limits Nissan provided great customer service and listen to your wants and needs. I would definitely recommend going there for your next new vehicle.

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I have been dealing with Mr. Soto since the Nissan dealership closed down on Research Blvd . He has gone the extra mile in making sure my car is scheduled for service every time I reach out to him.

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It’s great that you have coffee and snacks for your customers while they wait

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